1. GENERAL CONDITIONS OF PURCHASE

These general conditions of sale apply to all sales made through the Internet site www.cupidkiller.com, reserves the right to adapt or modify at any time and without notice, these general conditions of sale and the characteristics of the services provided. In case of modification, the general sales conditions in force on the day of the order will be applied to each order.

The identification of the user / customer for the order placed, is done through the log files, stored on the server of SPZ FREETRADE, SLU. The preservation of the IP address of the user / customer or any other information obtained to identify the user / customer.

2. THE PRICES

The contractual language is Spanish. The prices are indicated in Euros and are calculated with VAT. They can be altered at any time without notice, knowing that the items will be invoiced on the basis in force at the time of order registration.

While we make every effort to ensure that all data, descriptions and prices appearing on this Website are correct, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as if it had been cancelled. If you cancel it but have already paid for the products, you will receive a full refund.

The invoice amount is charged in full and in a single payment for each order. All orders are invoiced and charged in Euros only. Any customs costs or local taxes are borne by the addressee.

SPZ FREETRADE, S.LU retains the ownership of the items until full payment of the price, which the customer acknowledges and accepts.

3. RETURNS & EXCHANGES

The User shall have a period of 14 working days to return the order, counting from the date of delivery of the same in accordance with Article 44 of Law 7/1996 on the Regulation of Retail Trade. To these effects, the User must send the product in perfect condition and in its original packaging, including everything that has been sent with it and its labels in perfect condition, to the address of SPZ FREETRADE, S. L.U. at Avenida del Doctor Severo Ochoa 39C, 28108 Alcobendas, Madrid, Spain. Exercised by the User the right of return, SPZ FREETRADE, S. L.U. will return the amounts received by means of a credit card, without any retention and within a period not exceeding 30 days. However, the aforementioned provisions exclude the right of withdrawal and/or termination in those cases where, due to the nature of the items being acquired, it is impossible to carry out the purchase.

To proceed with the return you need send us an e-mail to the following address: cupidkiller@freetrade.es, indicating your order number and the reason for your return.

The costs of returning the return are borne by the client, unless it is a mistake by SPZ FREETRADE, S.LU.

For a return to be accepted, the products to be returned must meet the following requirements:

  • The unwanted product must be in the same condition as delivered, and must retain its original labelling and packaging.
  • The unwanted product must be returned using the same packaging in which it has been received to protect the product, or failing that, in a similar packaging so that the product reaches our warehouse with the maximum possible guarantees.
  • A copy of the delivery note must be included inside the package, indicating the returned products and the reason for the return.

If the above requirements have been respected, SPZ FREETRADE, S.L.U. will send the user an e-mail confirming acceptance of the return, and will proceed to the payment of the amount of the returned products.

We recommend sending the products by certified mail or by transport companies as we are not responsible for losses if the returns have been sent by regular mail.

We do not accept returns postage due, unless the customer has been authorized in writing to proceed in this way.

The refund will be made in the same payment used in the purchase.

It is possible to make changes of size or color, if we have stock of the desired product. In the case that you want another item, you should request the return and place a new order. You should contact us at the email cupidkiller@freetrade.es, and we will tell you how to proceed.

4. DESTINATIONS AND SHIPPING COSTS

You can currently make your purchase in: Spain (Mainland Spain and Balearic Islands), and in the rest of the European Union except its islands.

In the case of Ceuta, Melilla and the Canary Islands, as well as other countries, please consult conditions at cupidkiller@freetrade.es

Taxes, customs and other charges are not included in the shipping costs paid on your Purchase Order. SPZ FREETRADE, S.L.U. has no control over these fiscal policies that vary from country to country. The international courier service with which we work can present you with an invoice that is independent of the local customs authorities. Please remember that.

Taxes, customs and other charges are not included in the shipping costs paid on your Purchase Order. SPZ FREETRADE, S.L.U. has no control over these fiscal policies that vary from country to country. The international courier service with which we work can present you with an invoice that is independent of the local customs authorities. Please remember that.

SHIPPING DESTINATIONS AND COST

SPAIN AND PORTUGAL: Free shipping on orders over 75 €

Mainland Spain

4€

1-2 working days

Balearic Islands

4€

2-3 working days

Portugal

4€

1-2 working days

Ceuta, Melilla and Canary Islands

Request further information*

EUROPE UNION (EXCEPT ISLANDS): Free shipping on orders over 100 €

EUROPE UNION

14€

3-5 working days

REST OF COUNTRIES

REST OF COUNTRIES

Request further information*

* Send us an email at: cupidkiller@freetrade.es

These terms have not place on cases of force majeure not attributable to SPZ FREETRADE, S.L.U. such as inclement weather or strikes.

5. AVAILABILITY OF ITEMS

Our product offers and prices are valid and in effect while appearing on the website, to the extent of available stocks. Therefore, if the quantity of items ordered exceeds the quantity available in stock, we cannot guarantee delivery of your order, and reserves the right to refuse delivery of the confirmed order if the goods are not available. If the merchandise is not available, within one working day SPZ FREETRADE, S.L.U. will inform the user/customer of the exhaustion of the product by sending a specified message to the customer’s email address.

6. THE PAYMENT

Upon receipt of your order, we perform a standard preauthorization check on your payment card to ensure that there are sufficient funds to complete the transaction. Products will not be shipped until this preauthorisation check has been carried out. Your card will be debited once the payment has been processed.

Types of payment:

  • Bank card
  • PayPal

7. THE CASE OF NON-PAYMENT

SPZ FREETRADE, S. L.U. reserves the right to refuse the shipment of an order or attend an order coming from a buyer who has not paid the total or partial amount of his last order or with which there would be a dispute of payment, still in administrative process.

8. PRODUCT IMAGES

Depending on the calibration of the various monitors used to display the page, the shades of the products represented may vary slightly. SPZ FREETRADE, S.L.U. is not responsible for errors resulting from misinterpretation.

9. ACCEPTANCE OF THE BUYER

The present general conditions of sale as well as the tariffs, are expressly approved and accepted by the buyer, who declares and acknowledges to be in full knowledge of it, and renounces, in fact, to take advantage of any contradictory document, and especially, with its own general conditions of purchase, since the act of purchase entails the acceptance of the present conditions of sale.
These terms and conditions may be changed at any time without notice.

10. MINIMUM AGE OF PURCHASE

The minimum age to make a purchase is 18 years.

12. PRIVACY POLICY STATEMENT

We ask users to carefully read the privacy policy that applies even if you access and browse www.cupidkiller.com, even without purchasing any product.

11. CUSTOMER SERVICE

For any clarification, incident or complaint, the user can contact the Customer Service Department of SPZ FREETRADE, S.L.U. accessing the “Contact” section, located at the top of the page www.cupidkiller.com and selecting the corresponding option.

Should you have any questions or comments about the products, size and fit, delivery questions, placing an order or any return query, we’ll be happy to help. Contact us at:

Email: cupidkiller@freetrade.es
Monday to Friday (business days), from 09:00 to 18:00 (GMT +1)